Order Cancellation and Returns

1. Wrong Product

If you received the wrong product due to my error, please contact me and I'll make it right right away:

• Within the US: You may return the item and I will send you the correct product at my expense.
• Outside the US: I will send you the correct product, and the wrong item does not need to be returned.

2. Order Cancellation

• Custom-made products: The order can be canceled within 24 hours after purchase.
• In-stock products: The order can be canceled up until the moment the shipment is handed over to the carrier.
• After dispatch, the order can no longer be canceled — but please see section 4 (Right of Return) below.

3. Products Damaged in Transit

I take full responsibility for the safe delivery of my work. If an item arrives damaged, please contact me with a photo and I will make it right — whether that means remaking the item, sending a replacement, or issuing a full refund. You will never be left without a resolution.

4. Returns & Right of Withdrawal

If you are not satisfied with your purchase, you have the right to return it within 14 days of receiving your order, without giving a reason.

• To initiate a return, please email me before the 14-day window has passed.
• After receiving confirmation, you have 14 days to send the item back.
• The returned item must be unused and in its original condition.
• The buyer is responsible for return shipping costs.
• I will issue a full refund within 14 days of receiving the returned item.

Exception: The right of return does not apply to custom or personalized orders made to your specifications.